The University Record, December 3, 2001

Wolverine Access difficulties fixed

By NoŽl Rozny

Students crowd in the Registrar’s Office to register in person while MAIS staff work feverishly to fix Wolverine Access. (Photo by Marcia Ledford, U-M Photo Services)
A collaborative effort from Michigan Administrative Information Services (MAIS) and the Office of the Registrar succeeded in correcting problems and registering students who were unable to use Wolverine Access at their scheduled registration times. The system experienced technical problems during the undergraduate registration period. Many students trying to register for classes received error messages and experienced delays in response time.

MAIS worked closely with the Office of the Registrar to provide contingency registration for students. Students whose registration dates were Nov. 26–27 were given the opportunity to register in person at the LS&A Building and at the Media Union on North Campus. MAIS supplied support staff to the registrar’s office to answer phones and register students directly into the M-Pathways Administration system.

Registration appointments for dates after Nov. 27 were pushed back two business days to ensure that seniors who were unable to register would still receive priority for class selection. MAIS extended Wolverine Access operating hours to 7 a.m.–2 a.m. Wolverine Access usually closes at midnight.

Modifications MAIS has made improved the system, and as of noon Nov. 28, 4,219 of 6,248 students who had appointments successfully registered. Linda Green, MAIS communication coordinator, says, “The system has been responding better. We are monitoring the system, and we’re hoping that this will be a non-issue by Monday [today].”

Wolverine Access is a Web-based resource for students. In addition to using Wolverine Access for registration, students can access information about their grades, schedules and financial aid from the Web page.