Office of the Vice President for Global Communications

Monday, May 24, 2010

ITS creates Help Desk with one phone number for computing support

In an effort to more seamlessly respond to information technology-related inquiries, Information and Technology Services (ITS) announces the creation of the ITS Help Desk.

The new help desk integrates 4-HELP, Administrative (MAIS) Help Desk, and Accounts Office – making additional computing support accessible via the phone number, 734-764-4357 (4-HELP).

“The creation of ITS brought together three, well respected customer service functions – each with its own identity and phone number,” said Laura Patterson, associate vice president and chief information officer. “By joining these groups together, we took an important step in establishing a cohesive approach to providing service to our customers.”

The new ITS Help Desk offers 24-hour password resets for administrative systems and Kerberos. Users also can call to report system outages and significant performance issues.

A single help desk number is just one of the initiatives resulting from the formation of ITS. The organization is focused on providing better, centralized IT service to the campus community.

ITS originated from three U-M technology organizations in 2009 to create a shared, cost-efficient IT infrastructure. The transition benefits U-M as ITS works to optimize resources and offer the most technologically sophisticated services, applications, and infrastructure possible.

If you have questions or comments about the new ITS Help Desk, please contact itshelpdeskmanagement@umich.edu.