Office of the Vice President for Global Communications

Friday, June 3, 2011

ITS Service Center streamlines process for support contacts

The ITS Service Center now has a single email address and phone number for the campus community to use when seeking answers to questions for Information and Technology Services.

To reach the service center:

• Send email to
• Call 734-764-HELP (764-4357)
• Visit — and bookmark — the Web page at

“We are constantly striving to improve our support to campus,” says Mike Loviska, executive director of process and service management for the IT Rationalization Program Office. “Having a single email address and phone number is an example of the continuous improvement.”

Hours of operation for the service center have been expanded. It is open 7 a.m.-6 p.m. Monday-Friday (for phone and email inquiries), and 1-5 p.m. Sunday (email only).

In past years, the ITS Service Center has had a number of names. Students knew it as 4HELP and the Accounts Office. Staff knew it as the MAIS Help Desk, 4HELP, Access Services, and Access and Accounts.