Office of the Vice President for Global Communications

Wednesday, September 14, 2011

Technology to enhance communications at new hospitals

The U-M Health System has selected new technology designed to enhance communications and the patient experience at the new C.S. Mott Children's Hospital and Von Voigtlander Women's Hospital.

The new systemwide integration platform will connect clinical alarm and alert data from medical devices to communications devices, wireless phones and pagers for the new 348-bed Mott and Von Voigtlander facilities that are set to open in November.

"Moving from a facility where numerous beds were in a single room to a much larger facility where beds are now separated into multiple rooms, we anticipated needing a new system for nurses and clinicians to communicate," said Loree Collett, associate hospital administrator and operational lead for the Mott and Von Voigtlander hospital expansion project.

The system is meant to enhance workflow and data analytics, reduce noise, strengthen care delivery and enhance the patient experience.

The hospital enlisted Connexall USA to evaluate its workflow and decision support, and create a two-way information exchange between all medical devices, beds, nursing stations and mobile phones.

"In our initial stages of implementation, the new system has already demonstrated its ability to improve collaboration within and across departments – no matter the location of patients or staff," Collett says. "We are enthusiastic about its impact on the long-term success of the facility."

The new integration technology allows clinicians to access critical data, review the types of alerts they receive, run reports to meet regulations and adapt workflow to improve performance. It can quickly route and escalate alarms from most classes of manufacturers and vendors, including electronic health records, smart beds, heating, ventilation, and air conditioning systems and radio frequency identification monitoring chips.